If you have any concerns about your order please contact us at reachus@myprimitive.in

We strongly believe in our products and want every customer to be satisfied. This is the reason for the Primitive Customer Service Guarantee.

• If for any reason your good(s) are damaged upon receiving them, or they are the not the correct product(s) you ordered, please take a photo and contact us as soon as possible, so we can arrange to exchange it with the correct product(s). Please do not dispose of the item(s) until we have exchanged it.
• We will cover all transport costs involved in replacing and exchanging incorrect or damaged good(s).
• We reserve the right to ask you to send us back the product(s) whether it is damaged, or not the correct item/product before we issue a replacement or exchange. In the case of our error, or goods damaged in transit, we will cover all transport costs.

If you have any questions regarding these terms or specific questions about your order, although is preferred, you may reach customer service through 2 different avenues:

PHONE

You may call our customer service hotline at +91 7760319999

EMAIL

This is the fastest way to receive a response about specific order information. You may e-mail reachus@myprimitive.in, please be sure to use the same e-mail as the order is under or give exact order number in the subject line when inquiring.

If for any reason you would like to cancel or update your order, please reach out to us directly via E-mail or Phone.

• Customer has exactly 10 calendar days from purchase date to contact customer service and initiate a return. In the event that the delivery date is outside the 10 day window for the purchase date, we will extend the timeframe to 10 calendar days from the date of delivery.

Customer service will accept your request for a return if it meets this criteria:

• Wrong product delivered
• Expired product delivered
• Damaged product delivered – Physical damage/ tampered product or packaging

Incomplete order – missing products

• Opened/ used/ altered products.
• Original packaging (mono cartons, labels, etc.) missing.
• The return/ replacement request is generated after 10 days from the date of delivery.
• The damaged/ missing product is reported after 10 days from the date of delivery.

• We will wait for the return of the package before issuing a refund. Processing time packages that are returned are 15 business days and are subject to these terms.
• Once a refund is approved, it may take at least 15 days to process and additional 3-5 business days for it to reflect the balance in the original form of payment.

Please contact reachus@myprimitive.in with any inquiries or issues regarding your order. We’d happy to connect with you, there, and find a solution.